Privacy Policy

Last updated: February 2, 2026

Junoob operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated online shopping experience for perfumes and fragrances (the "Services"). Junoob is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, browse, or make a purchase or other transaction through our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Full name

• Billing address

• Shipping address

• Phone number

• Email address

• Other contact details you provide when placing an order or contacting us

Payment and Financial Information

When you make a purchase, we may process information related to your payment, including:

• Payment method

• Transaction details

• Payment confirmation

• Credit or debit card information, where applicable through our payment providers

• Other information required to process or confirm your payment

Payment information may be processed by third-party payment service providers. Junoob does not necessarily directly store complete payment card information.

Account Information

If you create an account with us, we may collect:

• Username

• Password

• Account preferences

• Account settings

• Other information associated with your Junoob account

Order and Transaction Information

We may collect information about your interactions with our perfume products and Services, including:

• Perfumes or fragrances you view

• Products added to your cart

• Products added to your wishlist, if available

• Products purchased

• Orders, returns, exchanges, or cancellations

• Order history

• Delivery and shipping information

• Product preferences

Communications

When you contact Junoob through email, WhatsApp, social media, customer support, or other communication channels, we may collect the information you provide, including your questions, feedback, complaints, and other communications.

Device and Usage Information

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Unique device identifiers

• Pages or products viewed

• Website interactions

• Date and time of your visits

• Other usage information collected through cookies and similar technologies

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to Junoob.

• Automatically through our Services, including information collected from your device when you browse or use our website and through cookies and similar technologies.

• From service providers, including companies that provide payment processing, website hosting, analytics, customer support, delivery, shipping, and other services on our behalf.

• From business partners or other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with Junoob and which Services you use, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

• Process and fulfill your perfume orders

• Process payments

• Arrange delivery and shipping

• Process returns, exchanges, and cancellations

• Provide order confirmations and updates

• Manage your account

• Remember your preferences

• Recommend perfumes or fragrances that may be relevant to you

• Improve our website, products, and customer experience

• Provide customer support

• Maintain and improve the Services

Marketing and Advertising

Where permitted by applicable law, we may use your information to send you marketing and promotional communications, including information about:

• New perfume launches

• New fragrances

• Discounts and special offers

• Sales and promotions

• Restocked products

• Junoob announcements

Marketing communications may be sent through email, SMS, WhatsApp, or other communication channels where permitted.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Security and Fraud Prevention

We may use personal information to:

• Protect your account

• Verify transactions

• Detect and prevent fraud

• Investigate suspicious or unauthorized activity

• Protect our website and Services

• Maintain a safe shopping environment

• Comply with applicable security requirements

If you create an account, you are responsible for keeping your login credentials confidential. We recommend that you do not share your password or account access information with anyone.

Communicating With You

We may use your personal information to:

• Respond to your questions and inquiries

• Provide customer support

• Contact you regarding your orders

• Provide delivery-related updates

• Notify you about changes to our Services

• Maintain our business relationship with you

Legal and Regulatory Purposes

We may use your personal information when necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from government authorities or law enforcement

• Protect our legal rights

• Investigate potential violations of our terms or policies

• Resolve disputes

• Participate in legal proceedings where required

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These third parties may include:

Shopify and Service Providers

We may share personal information with Shopify and other service providers that help us operate our business, including providers of:

• Website hosting

• Payment processing

• Data analytics

• Customer support

• Cloud storage

• Order fulfillment

• Shipping and delivery

• Marketing and advertising services

• Website security and technology services

Business and Marketing Partners

Where permitted by applicable law, we may share certain information with business and marketing partners to help us advertise Junoob products, provide personalized marketing, and understand customer interactions with our Services.

Depending on where you live, you may have certain rights regarding targeted advertising or the sharing of personal information for marketing purposes.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request that we do so, or otherwise consent to the disclosure.

For example, this may occur when you use social media features, third-party login services, or request that information be shared with a delivery or service provider.

Corporate Transactions

We may disclose personal information in connection with a business transaction, such as a merger, acquisition, sale of assets, restructuring, or bankruptcy.

We may also disclose information when necessary to comply with legal obligations, enforce our policies, protect our rights, or protect the rights and safety of our customers or others.

5. Relationship With Shopify

The Services are hosted by Shopify, which provides the technology that allows Junoob to operate its online store.

Shopify may collect and process personal information relating to your access to and use of our Services in order to provide, maintain, secure, and improve its services.

Information submitted through our website may be transmitted to and processed by Shopify and other third-party service providers, which may be located in countries other than the country where you reside.

Shopify may also process information obtained from your interactions with our store and, where applicable, interactions with other merchants and Shopify in connection with certain enhanced Shopify features.

For more information about how Shopify handles personal information and the privacy rights available to you, please review the Shopify Consumer Privacy Policy.

6. Cookies and Similar Technologies

Junoob and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Analyze customer behavior

• Provide relevant advertising and marketing

• Maintain website security

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of our website.

7. Third-Party Websites and Links

Our Services may contain links to websites, social media platforms, payment services, or other online platforms operated by third parties.

If you follow a link to a third-party website, we recommend that you review its privacy policy, security practices, and terms of service.

Junoob does not control and is not responsible for the privacy, security, content, accuracy, or practices of third-party websites or platforms.

Information that you share publicly or through third-party social media platforms may be visible to other users and may be used by those platforms according to their own policies.

8. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to Junoob, you may contact us using the contact information provided below and request that the information be deleted, where permitted by applicable law.

9. Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute or "perfect" security.

We recommend that you do not send sensitive or confidential information to us through unsecured communication channels.

We retain personal information for as long as reasonably necessary for purposes such as:

• Providing our Services

• Processing and maintaining your orders

• Maintaining your account

• Providing customer support

• Meeting legal and regulatory obligations

• Resolving disputes

• Preventing fraud

• Enforcing our agreements and policies

The actual retention period may vary depending on the type of information and the circumstances in which it was collected.

10. Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access or Know

You may have the right to request information about the personal information we hold about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a usable format or request that it be transferred to another organization.

Managing Marketing Communications

You may opt out of promotional emails by using the unsubscribe option included in our marketing emails.

You may also contact us to request that we stop sending promotional communications through applicable channels.

Even if you opt out of marketing communications, we may continue to send non-promotional communications, including order confirmations, delivery updates, account-related messages, and other communications necessary to provide our Services.

Where applicable, you may exercise your privacy rights through the Services or by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

11. Complaints

If you have a concern or complaint about how Junoob handles your personal information, please contact us using the contact details provided below.

We will review and respond to your complaint within a reasonable period and in accordance with applicable law.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority.

12. International Transfers

Your personal information may be stored or processed outside Pakistan.

For example, our service providers, including Shopify and other technology, payment, analytics, marketing, and delivery providers, may process information in countries other than Pakistan.

Where required by applicable law, we will take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will post the updated Privacy Policy on our website and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

14. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way Junoob handles your personal information, please contact us through the contact information provided on our website.

Junoob

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Business Address: [Your Business Address]